Accelerating Protection and Support with the New System Launch by Family Justice Courts

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With the launch of the Integrated Family Application Management System (iFAMS), the process for court staff, community partners, lawyers, and individuals seeking justice in family is simplified.

Individuals seeking protection and maintenance orders can prepare their applications online from home or at the specialist family agencies without having to physically go down to the Family Justice Courts (FJC) of Singapore.

iFAMS is a comprehensive end-to-end system that predominantly deals with family-related cases brought before FJC. Phase 1 of the paperless system covers protection and maintenance orders, electronic case filing, tracking, workflow routing, case hearing and generation of electronic letters, Court Orders and statistical reports.

Protection and Support within the Community

Other than simplifying the application process, iFAMS enables applications to be processed at 6 different community touch points. Chief Justice Sundaresh Menon highlighted its importance, mentioning that “applicants may apply in a familiar setting where they will also be able to receive other assistance relevant to their specific needs. We believe that enabling them to do so within their community would alleviate some of the anxiety associated with engaging in litigation.”

Now, individuals get protection and support before leaving the designated specialist agencies.

Seamless User Experience for All Stakeholders

iFAMS takes a holistic, multi-disciplinary and collaborative approach, bringing together all whose work falls within the ambit of family justice on a single platform. Designed based on the entire case lifecycle, iFAMS ensures support even after the orders are made.

All case information are indexed and stored in the e-case file repository for authorised parties to access. iFAMS allows multiple parties to view the e-case file at the same time for better case management.

As each case is unique with different needs and circumstances, iFAMS enables dynamic court orders. The e-minute sheets allow judges to effectively record proceedings and edit the court order as required. Cases that require special attention will be flagged out and documents can be sealed with restricted access to ensure confidentiality.

Digital Transformation of the Family Justice System

Anchoring the courts into the community, providing end-to-end case management and enabling holistic resource allocation cannot be done without technology and a disruptive mindset. The microservices approach facilitates the flexible and agile deployment of services. Breaking down the application into smaller microservices, iFAMS can be updated by parts, providing continuous deployment and upgrade during court hours.

The smart infrastructure that iFAMS is built on is flexible and multi-tenanted. This enables iFAMS to support different subsystems in the courts. Using Openstack API to scale, the system computes the resources based on specific user roles and scales automatically on demand. The multi-tenanted characteristic supports the different subsystems in the courts, ensuring a seamless experience for all iFAMS users.

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